Customer Service Rep

GMS
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Self-management","Organizational skills","Attention to detail","Professional communication"]

Provide exceptional customer service to customers and employees in a fast-paced showroom environment. Handle phone, face-to-face, and written communications, greet customers, diagnose issues, and route questions to sales staff. Take and enter sales orders using company systems, complete sales orders, and process cash sales. Build product knowledge for the drywall building materials industry and help maintain a clean, well-stocked showroom.

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GMS
GMS
1 month ago

Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 days agoStatus: Live

Job Summary

Provide exceptional customer service to customers and employees in a fast-paced showroom environment. Handle phone, face-to-face, and written communications, greet customers, diagnose issues, and route questions to sales staff. Take and enter sales orders using company systems, complete sales orders, and process cash sales. Build product knowledge for the drywall building materials industry and help maintain a clean, well-stocked showroom.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide professional customer communications via phone, face-to-face, and writing.
  • •Greet customers, determine problems/orders/reasons for calling, and route questions to sales staff.
  • •Take orders at the sales counter and over the phone.
  • •Use company computer systems for order entry and complete sales orders and cash sales.
  • •Develop product knowledge and maintain a clean, properly stocked showroom.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveEquity

Key Requirements

  • •High school diploma or GED equivalent.
  • •Ability to self-manage and interact comfortably with the public.
  • •Strong organizational skills and attention to detail.
  • •Bilingual preferred.
  • •Strong computer skills and professional verbal and written communication.
Education:High School
Skills:Customer serviceSelf-managementOrganizational skillsAttention to detailProfessional communication

Company Brief

GMS
Distributes specialty building materials, including drywall, ceilings, steel framing, and insulation, to residential and commercial contractors. Operates a broad network of local branches serving construction and renovation markets across North America.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tucker, United States
Founded: 1971
WebsiteLinkedIn