IT End-User Experience Field Technician (Thornville, OH, US, 43076)

Crh
Ohio
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 2+ yearsEducation: associatesSkills: ["Analytical problem-solving","Communication","Organizational skills","Ability to prioritize","Works independently and in teams"]

Provide desk-side and remote technical support for end users, troubleshooting hardware, software, and network issues across office and field environments. Maintain and administer computer systems and mobile devices, support deployments and configuration/refresh of user-facing technology, and assist with technology initiatives. Communicate updates to users and management, document solutions to the knowledge base, manage assets, ensure compliance with IT standards, and participate in continuous improvement. Travel to business sites as needed.

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Crh
Crh
5 hours ago

IT End-User Experience Field Technician (Thornville, OH, US, 43076)

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide desk-side and remote technical support for end users, troubleshooting hardware, software, and network issues across office and field environments. Maintain and administer computer systems and mobile devices, support deployments and configuration/refresh of user-facing technology, and assist with technology initiatives. Communicate updates to users and management, document solutions to the knowledge base, manage assets, ensure compliance with IT standards, and participate in continuous improvement. Travel to business sites as needed.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Deliver desk-side and remote technical support for hardware, software, and network issues.
  • •Troubleshoot and resolve end user technology problems efficiently and professionally.
  • •Maintain and administer computer systems and mobile device environments.
  • •Assist with deployment, configuration, and refresh of user-facing technology assets.
  • •Document solutions, create training guides, and contribute to the knowledge base.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalDisability

Key Requirements

  • •Associate’s degree in Information Technology or equivalent experience.
  • •2+ years of experience in IT support or a similar field technician role.
  • •Experience supporting Windows, Office 365, mobile devices, VPNs, and networking.
  • •Familiarity with IT hardware/software troubleshooting and user-facing technology configuration.
  • •A+, ITIL Foundation, and recent MCP certifications preferred.
Experience:2+ yearsIT support
Education:Associate's
Skills:Analytical problem-solvingCommunicationOrganizational skillsAbility to prioritizeWorks independently and in teams
Certifications:A+ITIL FoundationMCP
Tech Stack:WindowsOffice 365Mobile devicesVPNsNetworkingDesktop supportComputer systems

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn