CSR/Teller - Alger Heights/Grand Rapids, MI - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Professional communication","Confidentiality","Sound judgment","Teamwork"]

Provide excellent customer care for daily banking transactions by answering questions, resolving issues, and referring customers to the right partners for products and services. Maintain accurate cash-handling and office operations, uphold confidentiality and ethics, and support a strong customer experience. Meet sales referral expectations, stay current on retail policies and products, and actively participate in daily huddles and meetings while following risk and compliance practices.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Alger Heights/Grand Rapids, MI - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions by answering questions, resolving issues, and referring customers to the right partners for products and services. Maintain accurate cash-handling and office operations, uphold confidentiality and ethics, and support a strong customer experience. Meet sales referral expectations, stay current on retail policies and products, and actively participate in daily huddles and meetings while following risk and compliance practices.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
  • •Maintain risk accountability by following policies and escalating concerns when needed
  • •Perform daily office responsibilities and help maintain efficient operation of the office with platform team support
  • •Handle customer issues professionally, directing complex cases to the Lead Customer Service Representative or other leadership
  • •Meet or exceed sales referral expectations and use tools/dashboards to track referral progression and fulfillment

Key Requirements

  • •High school diploma/GED
  • •Extensive cash-handling experience requiring advanced math skills
  • •Ability to read and write well enough to communicate effectively with customers
  • •Knowledge of retail policies and procedures to perform essential duties
  • •Ability to work with the public professionally and in a team environment with flexibility in scheduling
Education:High School
Skills:Customer serviceProfessional communicationConfidentialitySound judgmentTeamwork

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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