Crusoe

3 months ago

Senior Manager, Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead Crusoe’s Support Engineering team to provide advanced technical assistance for enterprise customers, scale repeatable diagnostics and tooling, and collaborate with Solutions Engineering, Customer Success, and Product to improve AI workloads support. Mentor engineers, define KPIs, and drive process improvements in cloud/Kubernetes-based GPU compute environments to accelerate customers’ AI research and deployment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving serving Crusoe’s enterprise customers.
•Provide coaching and feedback to direct reports and partner with them on career development goals and growth.
•Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
•Create internal tools and workflows that help the team operate with efficiency and consistency.
•Collaborate with Solutions Engineering, Customer Success, Reliability, Sales, and Product Engineering to elevate the Crusoe customer experience.

Pay and Benefits

Salary: USD 144,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
•6+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, Solutions architecture or similar highly technical customer-facing roles.
•2+ years in a leadership role within a high-growth environment.
•Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.
•Proven track record of organizing and coordinating multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.

Experience:6+ yearsAI infrastructureCloud computingGPU computeEnterprise software

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingMentorshipCollaboration

Tech Stack:KubernetesGPU computeAI/MLCloud infrastructure

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

3 months ago

Senior Manager, Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving serving Crusoe’s enterprise customers.
•Provide coaching and feedback to direct reports and partner with them on career development goals and growth.
•Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance.
•Create internal tools and workflows that help the team operate with efficiency and consistency.
•Collaborate with Solutions Engineering, Customer Success, Reliability, Sales, and Product Engineering to elevate the Crusoe customer experience.

Pay and Benefits

Salary: USD 144,000 - 165,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field.
•6+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, Solutions architecture or similar highly technical customer-facing roles.
•2+ years in a leadership role within a high-growth environment.
•Deep understanding of the cloud infrastructure landscape, including fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.
•Proven track record of organizing and coordinating multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.

Experience:6+ yearsAI infrastructureCloud computingGPU computeEnterprise software

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingMentorshipCollaboration

Tech Stack:KubernetesGPU computeAI/MLCloud infrastructure

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor