Customer Success Manager

MDaudit
United States
Workplace: RemoteFull timeUSD 90,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Organizational skills","Stakeholder management","Communication"]

Own customer relationships to maximize retention, satisfaction, and loyalty for healthcare organizations using the platform. Develop strategic partnerships across customer stakeholders, monitor customer health and retention risk, and lead executive reviews focused on outcomes and ROI. Coordinate with Implementation, Support, Product, Finance, and Sales to resolve escalations, communicate roadmaps, drive adoption, and craft renewal strategies. Maintain compliance with SLAs and contracts using Salesforce and other tools.

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FursaFursa
MDaudit
MDaudit
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own customer relationships to maximize retention, satisfaction, and loyalty for healthcare organizations using the platform. Develop strategic partnerships across customer stakeholders, monitor customer health and retention risk, and lead executive reviews focused on outcomes and ROI. Coordinate with Implementation, Support, Product, Finance, and Sales to resolve escalations, communicate roadmaps, drive adoption, and craft renewal strategies. Maintain compliance with SLAs and contracts using Salesforce and other tools.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive year-over-year customer satisfaction improvements using NPS and regular customer health analysis.
  • •Apply risk metrics to identify retention risks and inform retention and growth strategy.
  • •Act as the primary liaison between customers and internal teams to ensure timely resolution of escalated issues and product enhancements.
  • •Manage customer loyalty including proactive communication, executive business reviews, and reference program commitments.
  • •Ensure contract and SLA compliance and proactively own renewal success by managing churn and tailored renewal strategies.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 110,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLearning Budget

Key Requirements

  • •5+ years of customer success management experience owning overall customer relationships.
  • •4+ years of healthcare experience including compliance, billing, auditing/coding, revenue cycle, or accounting.
  • •Ability to use Salesforce and other tools to communicate and document customer interactions.
  • •Exceptional interpersonal and customer engagement skills with strong verbal and written communication.
  • •4-year college degree and demonstrated organizational skills to manage multiple complex projects with high quality results.
Experience:5+ yearsHealthcareRevenue cycleCustomer success
Education:Bachelor's
Skills:Interpersonal skillsProblem-solvingOrganizational skillsStakeholder managementCommunication
Tech Stack:SalesforceMicrosoft Office Suite

Company Brief

MDaudit
Provides healthcare audit and revenue integrity software that helps hospitals and health systems identify charge capture issues, compliance risks, and missed revenue. The platform supports coding audits, analytics, and workflow tools for clinical and financial operations.
Industry: HealthTech
Growth: Established Company
Headquarters: United States
WebsiteLinkedIn