Senior Technical Customer Support Engineer - LATAM

ClickHouse
Latin America
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven","Continuous learning"]

Join ClickHouse’s global Support Engineering team to deliver first-line technical customer support for ClickHouse Cloud and open-source. You’ll triage and resolve cases via tickets, chat, Slack, and meetings; develop customer-facing solutions and documentation; and partner with Support, Engineering, Go To Market, and Product to support POCs and improve support processes. The role is fully remote and supports 24x7 coverage across the Americas and beyond as needed.

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FursaFursa
ClickHouse
ClickHouse
1 day ago

Senior Technical Customer Support Engineer - LATAM

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Last checked: 16 hours agoStatus: Live

Job Summary

Join ClickHouse’s global Support Engineering team to deliver first-line technical customer support for ClickHouse Cloud and open-source. You’ll triage and resolve cases via tickets, chat, Slack, and meetings; develop customer-facing solutions and documentation; and partner with Support, Engineering, Go To Market, and Product to support POCs and improve support processes. The role is fully remote and supports 24x7 coverage across the Americas and beyond as needed.
Location: Latin America
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide users, customers, and prospects via cases, chat, Slack, community, and meetings.
  • •Develop solutions based on ClickHouse Cloud and open-source, sharing them via documentation, knowledge base, blogs, meetups, webinars, and training.
  • •Partner with global Support Services, Engineering, Go To Market, and Product Management to help define functionality required by users and customers.
  • •Provide professional first-line technical responses and guidance on technical cases within required SLAs using a ticketing system, email, Slack, chat, and/or phone.
  • •Assist with mentoring, training, and knowledge sharing with colleagues, users, and customers.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkHome Office

Key Requirements

  • •Technical breadth and depth in ClickHouse open-source, ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • •Availability according to scheduling to deliver high-quality 24x7 support in a global, distributed environment.
  • •Strong communication skills and the ability to work fully remote with reliable connectivity.
  • •A mindset of teamwork, global engagement, empathy, and solving challenging problems.
Experience:Open-sourceSaaSCloud-nativeDistributed systemsData pipelines
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-drivenContinuous learning
Languages:English
Tech Stack:ClickHouseClickHouse CloudSQLOLAPDistributed systemsSlackAzureGCPAWSKafkaKinesisSparkRabbitMQ

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn