Payroll Contact Center Specialist, Shared Services (Alpharetta, GA, US, 30009)

Crh
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service focus","Verbal and written communication","Organization and attention to detail","Problem-solving","Continuous improvement mindset"]

Serve as the first point of contact for employees’ payroll inquiries, handling questions via phone, email, and ticketing. Resolve payroll discrepancies, educate employees on payroll policies and timelines, and maintain detailed case documentation. Collaborate with Payroll, HR, and IT to improve processes, identify recurring ticket trends, and support payroll reporting and audits. Work in a hybrid environment with occasional travel.

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Crh
Crh
6 days ago

Payroll Contact Center Specialist, Shared Services (Alpharetta, GA, US, 30009)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 51 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for employees’ payroll inquiries, handling questions via phone, email, and ticketing. Resolve payroll discrepancies, educate employees on payroll policies and timelines, and maintain detailed case documentation. Collaborate with Payroll, HR, and IT to improve processes, identify recurring ticket trends, and support payroll reporting and audits. Work in a hybrid environment with occasional travel.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound payroll, timekeeping, and tax inquiries via phone, email, or ticketing.
  • •Research and resolve payroll discrepancies, escalating complex cases as needed.
  • •Educate employees on payroll policies, timelines, and available resources.
  • •Maintain detailed case documentation and track issue resolution progress.
  • •Identify trends in contact center tickets and recommend solutions; assist with payroll reports and audits as requested.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •Bachelor’s degree or equivalent work experience.
  • •Minimum 2 years of multi-corporation, multi-state payroll processing or business environment experience.
  • •Strong knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments.
  • •Payroll certification (FPC/CPP) strongly preferred.
  • •Proficiency with Windows, Excel, Word, Outlook, and mainframe payroll systems; SAP and ADP knowledge desired.
Experience:2+ yearsPayroll processingContact center
Education:Bachelor's
Skills:Customer service focusVerbal and written communicationOrganization and attention to detailProblem-solvingContinuous improvement mindset
Certifications:FPCCPP
Tech Stack:WindowsExcelWordOutlookMainframe payroll applicationSAPADPPhoneEmailTicketing system

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn