Senior Customer Success Engineer

Flint (K12)
New York
Workplace: OnsiteFull timeUSD 140,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Ownership","Commercial thinking","Automation mindset","Customer collaboration","Problem-solving"]

Own company-wide customer success outcomes—NRR (110%+), GRR, churn/expansion signals, and renewal forecasting—while building the technical systems that automate onboarding, adoption, renewals, and expansion. Develop CS tooling, reporting, and workflows to scale support without adding headcount, handle technical escalations, and translate customer retention lessons into repeatable systems. Enable the wider CS team to use and build within the platform you create.

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FursaFursa
Flint (K12)
Flint (K12)
2 days ago

Senior Customer Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 42 minutes agoStatus: Live

Job Summary

Own company-wide customer success outcomes—NRR (110%+), GRR, churn/expansion signals, and renewal forecasting—while building the technical systems that automate onboarding, adoption, renewals, and expansion. Develop CS tooling, reporting, and workflows to scale support without adding headcount, handle technical escalations, and translate customer retention lessons into repeatable systems. Enable the wider CS team to use and build within the platform you create.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive company-wide NRR (target 110%+), along with GRR, churn/expansion signals, and renewal forecasting.
  • •Build automated onboarding, adoption, renewal, and expansion workflows.
  • •Develop CS tooling, reporting, internal tools, and automations to improve wider team efficiency.
  • •Handle technical escalations for complex customer problems.
  • •Ensure the wider CS team can effectively interact with and use the systems you build.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually
Perks:Equity

Key Requirements

  • •Have startup experience in high-intensity, ambiguous environments.
  • •Have built technical systems personally (not just ideating or writing briefs).
  • •Experience with tools such as Claude Code or Cursor.
  • •Think commercially and be accountable for revenue outcomes like retention and expansion.
  • •Naturally identify what can be automated and comfortably switch between customers, data, workflows, and technical systems.
Experience:3+ yearsStartup
Skills:OwnershipCommercial thinkingAutomation mindsetCustomer collaborationProblem-solving
Tech Stack:Claude CodeCursor

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Flint (K12)
Provides K–12 instructional support and personalized learning solutions that connect students with tutors and educators, offering curriculum-aligned resources, progress tracking, and educator coaching to improve student outcomes and engagement.
Industry: EdTech
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