Specialist II Global RMA

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Detail-oriented","Analytical","Problem-solving","Clear communication","Teamwork","Continuous learning","Process improvement"]

Ensure timely, accurate processing of return and rework requests, supporting replacement order activities for non-conforming products. Evaluate return eligibility, process or reject return-for-credit transactions within turnaround times, and provide appropriate return dispositions after investigating customer inquiries. Review portal-submitted RMAs, coordinate with functional teams to resolve issues, and support team operations through backup and workload sharing.

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Emerson
Emerson
1 day ago

Specialist II Global RMA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Ensure timely, accurate processing of return and rework requests, supporting replacement order activities for non-conforming products. Evaluate return eligibility, process or reject return-for-credit transactions within turnaround times, and provide appropriate return dispositions after investigating customer inquiries. Review portal-submitted RMAs, coordinate with functional teams to resolve issues, and support team operations through backup and workload sharing.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Review return requests and determine eligibility per company return policies.
  • •Process or reject return-for-credit requests within established turnaround times.
  • •Analyze customer inquiries, investigate issues, and provide return dispositions.
  • •Perform outbound calls to customers or sales reps to gather information for return requests.
  • •Coordinate with functional teams and resolve portal-submitted RMAs; support team operations through backup responsibilities and workload sharing.

Pay and Benefits

Perks:Health InsurancePaid ParentalPaid LeaveHoliday Leave

Key Requirements

  • •Bachelor’s degree in any 4-year course.
  • •2.5 years of relevant experience in customer service and order management (order entry, customer service, or administration).
  • •Experience working with ERP systems, preferably Oracle.
  • •Basic to intermediate proficiency in Microsoft Office, particularly Outlook and Excel.
  • •Detail-oriented, analytical decision-making based on established guidelines in a fast-paced environment.
Experience:Order managementCustomer service
Education:Bachelor's
Skills:Detail-orientedAnalyticalProblem-solvingClear communicationTeamworkContinuous learningProcess improvement
Tech Stack:ERPOracleMicrosoft OfficeOutlookExcelEmail management

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn