Citizens Teller

Citizens Bank
New York
Workplace: OnsiteFull timeUSD 24.15 - 29.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Listening","Communication","Customer service","Problem-solving","Multitasking","Collaboration"]

Deliver front-line customer service in branch lobbies by greeting customers, completing simple transactions, and guiding customers through mobile app and ATM usage. Provide personalized advice to help customers reach financial goals, answer questions, and route next steps to bank colleagues. Follow cash-handling and regulatory procedures while using product knowledge to educate customers and resolve concerns with strong listening, problem solving, and customer-centric support.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Teller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver front-line customer service in branch lobbies by greeting customers, completing simple transactions, and guiding customers through mobile app and ATM usage. Provide personalized advice to help customers reach financial goals, answer questions, and route next steps to bank colleagues. Follow cash-handling and regulatory procedures while using product knowledge to educate customers and resolve concerns with strong listening, problem solving, and customer-centric support.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet customers in branch lobbies and support simple in-branch and digital transactions.
  • •Demonstrate how to use mobile apps and ATMs to complete basic transactions.
  • •Provide personalized advice, educate customers on products and benefits, and help customers achieve financial goals.
  • •Follow cash-handling procedures and applicable state/local laws and regulations.
  • •Answer questions and concerns, then connect customers to bankers for next steps as needed.

Pay and Benefits

Salary: USD 24.15 - 29.3 hourly
Perks:Health InsuranceDentalVision401kTuition AssistancePaid LeaveParental Leave

Key Requirements

  • •High school degree or GED.
  • •6+ months experience processing transactions (cash and/or digital payments).
  • •1+ year demonstrated customer experience recommending and referring financial products/services.
  • •Strong listening and communication skills with the ability to identify needs and ask effective questions.
  • •Comfort using digital technology and working branch hours, including weekends and evenings.
Experience:BankingFinancial services
Education:High School
Skills:ListeningCommunicationCustomer serviceProblem-solvingMultitaskingCollaboration
Languages:US
Tech Stack:Mobile appATMsDigital technology

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website