Capacity Analyst, Strategic Account

Prometric
Baltimore, Philadelphia, Washington
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceExperience: 5-8 yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Independent work","Presentation skills","Influence without authority"]

Own end-to-end demand planning, forecasting, and capacity management for a strategic client across test centers and delivery channels. Build and refine short-, medium-, and long-term forecasts, optimize capacity to match demand, and investigate forecast variance to improve accuracy. Serve as the primary capacity advisor to the client and coordinate internally across Commercial, Capacity, and Operations, reporting KPIs like utilization and availability using tools including SQL, Power BI, Excel, and potentially Python.

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FursaFursa
Prometric
Prometric
4 months ago

Capacity Analyst, Strategic Account

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Last checked: 12 days agoStatus: Live

Job Summary

Own end-to-end demand planning, forecasting, and capacity management for a strategic client across test centers and delivery channels. Build and refine short-, medium-, and long-term forecasts, optimize capacity to match demand, and investigate forecast variance to improve accuracy. Serve as the primary capacity advisor to the client and coordinate internally across Commercial, Capacity, and Operations, reporting KPIs like utilization and availability using tools including SQL, Power BI, Excel, and potentially Python.
Location: Baltimore, Philadelphia, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end demand planning, forecasting, and capacity management for a strategic client.
  • •Develop and continuously refine short-, medium-, and long-term forecasts based on demand, seasonality, and business shifts.
  • •Optimize and audit capacity alignment with demand while balancing operational constraints.
  • •Analyze drivers of forecast variance and implement improvements to enhance forecast accuracy.
  • •Coordinate across teams and advise the client using KPI tracking and regular business reviews/planning sessions.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in a quantitative field with 5–8 years of experience.
  • •Strong proficiency in SQL for complex querying and large datasets.
  • •Advanced Excel skills (modeling, pivot tables, lookups).
  • •Power BI (or similar) data visualization experience.
  • •Proven experience working directly with clients or senior stakeholders.
Experience:5-8 yearsCapacity-constrainedScheduling-drivenTestingHealthcareAirlinesHospitality
Education:Bachelor's in Quantitative field (e.g., Industrial Engineering/Operations Research, Computer Science, Mathematics, Statistics, Economics)
Skills:Analytical thinkingCommunicationIndependent workPresentation skillsInfluence without authority
Tech Stack:SQLPower BIExcelPythonSalesforceQualtrics

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn