Supervisor - IRD

Kerzer International
Mauritius
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2-3 yearsEducation: high_schoolSkills: ["Leadership","Coaching","Guest service","Attention to detail","Problem-solving"]

Oversee day-to-day operations of the In-Room Dining department, ensuring exceptional guest service, accurate order handling, and timely delivery. Coordinate with the kitchen and other teams to maintain luxury hospitality standards, monitor food quality and presentation, and manage guest inquiries and special requests. Lead and coach the IRD team on service standards and product knowledge, uphold Forbes/LQA expectations, and complete shift reporting, inventory monitoring, and hygiene/compliance requirements.

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Kerzer International
Kerzer International
2 days ago

Supervisor - IRD

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Last checked: 8 hours agoStatus: Live

Job Summary

Oversee day-to-day operations of the In-Room Dining department, ensuring exceptional guest service, accurate order handling, and timely delivery. Coordinate with the kitchen and other teams to maintain luxury hospitality standards, monitor food quality and presentation, and manage guest inquiries and special requests. Lead and coach the IRD team on service standards and product knowledge, uphold Forbes/LQA expectations, and complete shift reporting, inventory monitoring, and hygiene/compliance requirements.
Location: Mauritius
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Supervise daily In-Room Dining operations to ensure smooth service delivery
  • •Coordinate with the kitchen to ensure timely preparation, dispatch, and accurate order delivery
  • •Lead, motivate, and support IRD team members; conduct briefings and provide coaching and feedback
  • •Maintain Forbes/LQA and resort service standards; anticipate guest needs and handle inquiries/complaints professionally
  • •Complete administrative tasks (shift reports, billing/posting records, inventory monitoring) and ensure hygiene/food safety compliance

Key Requirements

  • •Diploma or certificate in hospitality management, food & beverage, or a related field
  • •Minimum 2-3 years of Food & Beverage operations experience, including at least 1 year in a supervisory role
  • •Experience in luxury hospitality or a five-star resort environment (preferred)
  • •Strong understanding of In-Room Dining operations and guest service standards
  • •Ability to maintain hygiene, food safety, and sanitation compliance while delivering consistent service quality
Experience:2-3 yearsLuxury hospitalityFive-star resortsHospitality
Education:High School in Hospitality Management, Food & Beverage (or related field)
Skills:LeadershipCoachingGuest serviceAttention to detailProblem-solving

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn