Guest Services Manager- Truliant Amphitheater

Live Nation Entertainment
Charlotte
Workplace: OnsitePart timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsSkills: ["Leadership","Organizational skills","Strategic thinking","Problem-solving","Communication"]

Manage all ushers, ticket takers, and greeters at Truliant Amphitheater to ensure maximum guest satisfaction. Interview, select, train, supervise, counsel, and discipline guest services staff, while organizing meetings and scheduling work assignments. Review operations, implement policies, resolve guest complaints, and maintain guest loyalty through positive interactions. Partner with band members to close the venue and work with operations to manage staffing, show budgets, and per-head goals.

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Live Nation Entertainment
Live Nation Entertainment
3 months ago

Guest Services Manager- Truliant Amphitheater

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage all ushers, ticket takers, and greeters at Truliant Amphitheater to ensure maximum guest satisfaction. Interview, select, train, supervise, counsel, and discipline guest services staff, while organizing meetings and scheduling work assignments. Review operations, implement policies, resolve guest complaints, and maintain guest loyalty through positive interactions. Partner with band members to close the venue and work with operations to manage staffing, show budgets, and per-head goals.
Location: Charlotte
Workplace: Onsite
Employment Type: Part time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Interview, select, train, supervise, counsel, and discipline usher staff to ensure maximum guest satisfaction.
  • •Organize meetings, communicate information to staff, and schedule/direct work assignments.
  • •Review and evaluate the department, recommending and implementing operational policies and procedures.
  • •Investigate and resolve guest complaints, interacting positively to maintain guest loyalty.
  • •Ensure venue readiness and show closeout tasks, including partnering with band members and working with operations on staffing needs and budgeting.

Key Requirements

  • •3-5 years’ experience in a comparable role.
  • •At least 2 years of experience in guest service and communications.
  • •Strong computer skills in Outlook, Excel, Word, and PowerPoint.
  • •Strong organizational skills and strategic, creative problem-solving.
  • •Excellent verbal, written, and interpersonal communication; good judgment, tact, and diplomacy; ability to execute as a team.
  • •Position requires constant walking, climbing stairs, and lifting/carrying up to 50 lbs.
Experience:3-5 yearsGuest servicesHospitality
Skills:LeadershipOrganizational skillsStrategic thinkingProblem-solvingCommunication
Tech Stack:OutlookExcelWordPowerPoint

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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