Guest Services Manager- Truliant Amphitheater

Manage all ushers, ticket takers, and greeters at Truliant Amphitheater to ensure maximum guest satisfaction. Interview, select, train, supervise, counsel, and discipline guest services staff, while organizing meetings and scheduling work assignments. Review operations, implement policies, resolve guest complaints, and maintain guest loyalty through positive interactions. Partner with band members to close the venue and work with operations to manage staffing, show budgets, and per-head goals.