ETF Operations Manager

HSBC
Dublin
Full timeEUR 66,900 - 80,300Function: Business OperationsSkills: ["Stakeholder management","Communication","Supervision","Coaching","Analytical"]

Lead day-to-day delivery and client relationship support for ETF operational services, ensuring accurate, controlled processing across the ETF lifecycle. Oversee ETF Operations team processing activities, review outputs with required sign-off, and manage workload and workflows to meet deadlines. Coach and develop team members, train on ETF portals and systems, and drive continuous improvement to enhance controls, procedures, and team capability.

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FursaFursa
HSBC
HSBC
1 day ago

ETF Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day delivery and client relationship support for ETF operational services, ensuring accurate, controlled processing across the ETF lifecycle. Oversee ETF Operations team processing activities, review outputs with required sign-off, and manage workload and workflows to meet deadlines. Coach and develop team members, train on ETF portals and systems, and drive continuous improvement to enhance controls, procedures, and team capability.
Location: Dublin
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own day-to-day ETF client relationship and service delivery, including portal access and trading support, and respond to issuer and authorised participant queries.
  • •Oversee and support processing activities to ensure tasks are completed per agreed procedures, controls, and relevant fund parameters.
  • •Review team outputs and provide sign-off where required, maintaining quality standards and resolving issues to protect client outcomes.
  • •Plan and control team workload and workflow to ensure scalable, efficient, deadline-driven delivery.
  • •Train and develop team members across the ETF portal, accounting activities, and other ETF systems; drive continuous improvement and support ad hoc projects as needed.

Pay and Benefits

Salary: EUR 66,900 - 80,300
Perks:Health InsuranceLife AssurancePensionParental LeaveWellness Stipend

Key Requirements

  • •Strong product and industry knowledge of traditional funds with expertise in ETFs and the ETF servicing lifecycle (issuers, authorised participants, counterparties).
  • •Solid understanding of ETF NAV processes, order processing, and settlement (including cut-offs and market deviation concepts).
  • •Demonstrated stakeholder management and communication skills with a service-oriented, customer-focused approach.
  • •Proven ability to supervise, coach, and develop others, including structured feedback via one-to-ones and performance reviews.
  • •Strong control mindset, with experience operating within internal controls, compliance expectations, and operational risk frameworks and escalating/resolving errors or complaints appropriately.
Experience:ETFsAsset managementCapital marketsFund operations
Skills:Stakeholder managementCommunicationSupervisionCoachingAnalytical

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn