Customer Success Manager

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Consultative advisory","Executive-level communication","Influencing","Risk identification","Adaptability"]

Partner with customers using Salesforce’s Customer Success methodology to understand goals, assess capabilities, and recommend actions that accelerate business value and return on investment. Specialize in one or more lines of business, clouds, or industries to drive adoption, governance, and change management. Build executive relationships, identify and mitigate risks, and communicate product updates while producing comprehensive adoption paths and enablement plans.

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FursaFursa
Salesforce
Salesforce
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Partner with customers using Salesforce’s Customer Success methodology to understand goals, assess capabilities, and recommend actions that accelerate business value and return on investment. Specialize in one or more lines of business, clouds, or industries to drive adoption, governance, and change management. Build executive relationships, identify and mitigate risks, and communicate product updates while producing comprehensive adoption paths and enablement plans.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Leverage Customer Success Methodology to understand customer goals, assess capabilities, and recommend actions to accelerate business and technology objectives.
  • •Develop and share knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across clouds.
  • •Guide customers on org strategy, governance, and change management best practices based on their needs.
  • •Demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer priorities and roadmap.
  • •Identify adoption and outcome risks, work with the account team on risk mitigation, and produce adoption paths and enablement plans.

Key Requirements

  • •Strong consulting skills with proven results as a trusted advisor driving business value for customers.
  • •In-depth knowledge in one or more lines of business, a specific cloud, or an industry, with a strong grasp of Salesforce product and platform capabilities.
  • •Ability to drive influencing conversations at the C-level, facilitate difficult discussions, and handle objections effectively.
  • •Ability to explain governance value to business and IT executives and communicate technological and business concepts clearly.
  • •Fluency in Japanese with basic English comprehension skills.
Skills:Consultative advisoryExecutive-level communicationInfluencingRisk identificationAdaptability
Languages:JapaneseEnglish
Tech Stack:SalesforceAgentforce

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor