Customer Service Representative

Qureos
Anywhere
Full timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer focus","Problem-solving","Listening","Professionalism"]

Provide customer support across phone, email, and chat by answering inquiries, sharing accurate product and policy information, and resolving complaints promptly. Process orders, returns, refunds, and exchanges while keeping customer records up to date. Follow up to ensure issues are resolved, escalate complex cases to the right team, and collaborate internally to improve service delivery and meet response and performance targets.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer support across phone, email, and chat by answering inquiries, sharing accurate product and policy information, and resolving complaints promptly. Process orders, returns, refunds, and exchanges while keeping customer records up to date. Follow up to ensure issues are resolved, escalate complex cases to the right team, and collaborate internally to improve service delivery and meet response and performance targets.
Location: Anywhere
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries through phone, email, chat, and other communication channels.
  • •Provide accurate information about products, services, orders, and company policies.
  • •Resolve customer complaints and concerns promptly and professionally.
  • •Process orders, returns, refunds, exchanges, and other customer requests.
  • •Escalate complex issues to the appropriate department or supervisor and follow up to ensure resolution.

Key Requirements

  • •High school diploma or equivalent; additional qualifications are an advantage.
  • •Previous customer service, call center, sales, or related experience is preferred.
  • •Excellent verbal and written communication skills.
  • •Strong listening and problem-solving abilities.
  • •Ability to remain calm and professional in a fast-paced environment.
Education:High School
Skills:CommunicationCustomer focusProblem-solvingListeningProfessionalism

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn