Information Technology Support Specialist - TS/SCI w/Poly

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34 - 46 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Problem-solving","Customer service","Documentation"]

Provide enterprise help desk support for users on-site in Annapolis Junction, handling inquiries via phone, email, chat, and tickets. Log and track requests, diagnose and resolve basic hardware, software, and network issues, and guide users through troubleshooting steps. Escalate complex problems to higher-level support, maintain accurate records and knowledge base contributions, and ensure compliance with IT security policies while supporting required clearance standards.

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General Dynamics
General Dynamics
5 days ago

Information Technology Support Specialist - TS/SCI w/Poly

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide enterprise help desk support for users on-site in Annapolis Junction, handling inquiries via phone, email, chat, and tickets. Log and track requests, diagnose and resolve basic hardware, software, and network issues, and guide users through troubleshooting steps. Escalate complex problems to higher-level support, maintain accurate records and knowledge base contributions, and ensure compliance with IT security policies while supporting required clearance standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems and log support requests.
  • •Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
  • •Provide step-by-step guidance to users for troubleshooting common problems.
  • •Escalate complex issues to second-level support or specialized teams via ticketing systems when needed.
  • •Maintain documentation and accurate ticket records, and contribute to knowledge base articles.
Travel: Low travel

Pay and Benefits

Salary: USD 34 - 46 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental LeaveLong-term Disability

Key Requirements

  • •3+ years of related experience in IT support or help desk services.
  • •Ability to install, modify, and repair computer hardware and software both in person and using remote access tools.
  • •Provide basic troubleshooting for hardware, software, and network connectivity while documenting results.
  • •IAT Level 1 certificate required within 6 months of start date.
  • •Must currently possess TS/SCI clearance with Polygraph and US Citizenship is required.
Experience:3+ years
Skills:CommunicationProblem-solvingCustomer serviceDocumentation
Certifications:IAT Level 1
Tech Stack:Help desk ticketing systemRemote access toolsComputer hardwareSoftwareNetwork connectivityPrintersScannersIT asset inventory

Eligibility

Nationality:US National
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn