Customer Specialist

CarMax
Memphis
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience by guiding customers through buying, selling, and servicing vehicles. You’ll support vehicle sales and appraisals, conduct condition assessments, manage inventory check-in and reconciliation, and handle paperwork and payment administration. Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams. Follow CarMax EH&S requirements and maintain a clean, orderly work area.

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CarMax
CarMax
2 months ago

Customer Specialist

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Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through buying, selling, and servicing vehicles. You’ll support vehicle sales and appraisals, conduct condition assessments, manage inventory check-in and reconciliation, and handle paperwork and payment administration. Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams. Follow CarMax EH&S requirements and maintain a clean, orderly work area.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing and collaboration across teams.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High school diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn