Director, Business Systems and Integration

SugarCRM
Denver
Workplace: HybridFull timeUSD 156,000 - 180,000 annuallyFunction: Executive & General ManagementExperience: 10+ yearsSkills: ["Leadership","Accountability","Cross-functional collaboration","Delivery management","Operational execution"]

Lead the iApps team that administers and evolves Sugar’s internal business systems and integrations, ensuring reliable CRM data, portals, and integration governance. Own CSI administration, roadmap, and system-of-record principles, define integration architecture and tooling strategy, and modernize fragmented integration landscapes. Build a predictable delivery model with roadmaps, intake, prioritization, and metrics, while driving AI-enabled operational workflow adoption across documentation, testing, support, and triage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SugarCRM
SugarCRM
1 week ago

Director, Business Systems and Integration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead the iApps team that administers and evolves Sugar’s internal business systems and integrations, ensuring reliable CRM data, portals, and integration governance. Own CSI administration, roadmap, and system-of-record principles, define integration architecture and tooling strategy, and modernize fragmented integration landscapes. Build a predictable delivery model with roadmaps, intake, prioritization, and metrics, while driving AI-enabled operational workflow adoption across documentation, testing, support, and triage.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and develop the iApps team through operational transformation, clarifying roles and ownership and building accountability and continuous improvement.
  • •Own administration, configuration, and roadmap for CSI, ensuring reliable support for go-to-market processes and high data quality; oversee customer and partner portals.
  • •Serve as CSI data model subject matter expert and partner with data/analytics teams on schema changes to keep downstream systems reliable; define system-of-record and integration governance standards.
  • •Assess the integration landscape, define and implement target integration architecture, and rationalize integration tooling with build-vs-buy decisions aligned to business needs.
  • •Establish predictable delivery execution using intake, prioritization, capacity planning, and delivery metrics; maintain a 12-month roadmap and drive adoption of AI-enabled operational workflows.

Pay and Benefits

Salary: USD 156,000 - 180,000 annually
Perks:Health Insurance401kPaid LeavePet InsuranceLearning BudgetWellness Stipend

Key Requirements

  • •10+ years of experience in enterprise business applications, systems administration, integration, or IT leadership, including at least 3 years leading teams and managing people in a senior leadership capacity.
  • •Experience owning and administering CRM or enterprise business systems at the configuration, process, and data model level.
  • •Strong background in enterprise integration strategy, APIs, automation platforms, and system interoperability in a SaaS environment.
  • •Proven ability to modernize fragmented systems/integration environments with scalable governance, operating models, and clear ownership.
  • •Experience evaluating and implementing integration platforms such as Workato, Boomi, MuleSoft, or equivalent API-first/automation-based approaches.
Experience:10+ yearsSaaSCRMEnterprise systemsIntegrations
Skills:LeadershipAccountabilityCross-functional collaborationDelivery managementOperational execution
Tech Stack:APIsZapierTrayIPaaSWorkatoBoomiMuleSoftAI-enabled automation

Company Brief

SugarCRM
Provides customer relationship management (CRM) software and cloud-based sales, marketing, and service automation solutions for mid-market and enterprise customers, with on-premise and SaaS deployment options.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Cupertino, United States
Founded: 2004
WebsiteLinkedIn