RESPOND Support Engineer

Darktrace
Cambridge
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Teamwork","Prioritization","Attention to detail","Analytical thinking"]

Provide technical customer support for Darktrace’s AI-driven cybersecurity platform, responding to requests through the Customer Portal and helping customers understand features and maximize value. Support smooth and efficient deployments, act as a liaison between customers and the software development team when issues arise, and assist customer-facing teams with deployment technicalities. Participate in weekend on-call shifts to help maintain 24/7 coverage.

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FursaFursa
Darktrace
Darktrace
1 day ago

RESPOND Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide technical customer support for Darktrace’s AI-driven cybersecurity platform, responding to requests through the Customer Portal and helping customers understand features and maximize value. Support smooth and efficient deployments, act as a liaison between customers and the software development team when issues arise, and assist customer-facing teams with deployment technicalities. Participate in weekend on-call shifts to help maintain 24/7 coverage.
Location: Cambridge
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Respond to support requests via the Darktrace Customer Portal.
  • •Explain software features and help customers maximize platform value.
  • •Ensure customer deployments run smoothly and efficiently.
  • •Act as a liaison between customers and the development team when issues arise.
  • •Participate in on-call weekend shifts to maintain 24/7 coverage.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsurancePensionParental LeaveEmployee AssistanceCycle To

Key Requirements

  • •Strong technical troubleshooting skills and excellent customer service abilities.
  • •Ability to communicate effectively and work collaboratively with others.
  • •A proven ability to work with data and analytical tools.
  • •Strong mathematical or scientific background.
  • •Understanding of networking and cyber security technologies (desirable) and experience with support/incident response procedures (advantageous).
Experience:CybersecurityAI
Skills:CommunicationTeamworkPrioritizationAttention to detailAnalytical thinking
Tech Stack:Darktrace Customer Portal

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn