Remote - Bilingual Customer Service Representative

Provide bilingual telephonic support to shareholders, their representatives, and the investment community by handling inbound calls per call center guidelines. Follow up on escalated calls, submit fulfillment or research cases when needed, and help improve service levels by flagging complaints and emerging trends to your supervisor. Maintain up-to-date product/service knowledge, complete monthly training and quizzes, and ensure compliance with policies and regulatory requirements while maintaining a professional, positive demeanor.