Guest Service Executive (Dubai, AE)

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: SalesSkills: ["Attention to detail","Accuracy","Follow-through","Independent work","Guest service orientation","Communication","Interpersonal skills"]

Deliver reception and guest service for all arrivals and departures at a luxury hotel in Dubai. Handle check-in/check-out, cashiering transactions, currency exchanges, and guest requests with warm, personalized service. Maintain a professional front office area, ensure confidentiality, follow safety and security procedures, and communicate reservations and requests to the call center. Operate Opera Cloud PMS and support night audit and daily reporting to meet departmental goals.

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Kerzer International
Kerzer International
5 hours ago

Guest Service Executive (Dubai, AE)

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver reception and guest service for all arrivals and departures at a luxury hotel in Dubai. Handle check-in/check-out, cashiering transactions, currency exchanges, and guest requests with warm, personalized service. Maintain a professional front office area, ensure confidentiality, follow safety and security procedures, and communicate reservations and requests to the call center. Operate Opera Cloud PMS and support night audit and daily reporting to meet departmental goals.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide reception services to guests, including smooth check-in and check-out procedures.
  • •Respond efficiently to guest requests and concerns, delivering personalized and professional service throughout the stay.
  • •Handle cashiering transactions, currency exchange, and other financial transactions in line with hotel policies.
  • •Operate Opera Cloud PMS and support night audit procedures, including preparing and distributing operational reports.
  • •Ensure compliance with hotel rules and standards (uniform/grooming), maintain reception cleanliness, uphold confidentiality, and follow safety and security procedures.

Key Requirements

  • •Fluency in English is essential; proficiency in additional languages is highly desirable.
  • •Willingness and aptitude to learn, with the ability to perform all duties of a Front Office Agent efficiently.
  • •Previous hospitality experience, particularly Front Office operations in a lodge or luxury hotel environment (preferably five-star), is highly valued.
  • •Physical ability to lift and handle heavy objects when fulfilling guest requests.
  • •Strong attention to detail, accuracy, and follow-through, with the ability to work independently and meet deadlines.
Experience:HospitalityFront officeLodgeLuxury hotelFive-star hotels
Skills:Attention to detailAccuracyFollow-throughIndependent workGuest service orientationCommunicationInterpersonal skills
Languages:English
Tech Stack:Opera Cloud PMSOpera CloudCity Ledger

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn