Service Relationship Manager - Tokyo

Fortinet
Tokyo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Teamwork","Analytical thinking"]

Service Relationship Manager role located in Tokyo focused on owning customer success for Fortinet services, managing escalations, delivering service plans, and aligning with sales for renewals and upsell opportunities. You’ll lead a services delivery team, drive process improvements, and build executive relationships to ensure KPIs are met and customer satisfaction remains high.

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Fortinet
Fortinet
3 months ago

Service Relationship Manager - Tokyo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Service Relationship Manager role located in Tokyo focused on owning customer success for Fortinet services, managing escalations, delivering service plans, and aligning with sales for renewals and upsell opportunities. You’ll lead a services delivery team, drive process improvements, and build executive relationships to ensure KPIs are met and customer satisfaction remains high.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the customer’s Single Point of Contact for Services and Support, coordinating conference calls and engaging the appropriate resources.
  • •Own Customer Success by developing Service & Support Plans and delivering against them.
  • •Manage technical escalations by hosting calls, facilitating actions and providing customer-facing updates.
  • •Ensure delivery across the customer’s organization and meet or exceed operational KPIs.
  • •Lead the services delivery team towards the customer, sales teams and other internal/external organizations.

Key Requirements

  • •Bachelor’s Degree or equivalent
  • •Operational excellence qualification (ITIL) or experience
  • •Analytical ability with strong problem solving
  • •Planning and execution mindset with ability to manage timelines
  • •Team leadership and collaboration across cross functional teams
Experience:CybersecurityIT security
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingTeamworkAnalytical thinking
Languages:EnglishJapanese
Tech Stack:ITILTelecommunicationsInternetworking

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn