Solutions Engineer

Spellbook
Canada
Workplace: RemoteFull timeCAD 148,000 - 185,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer focus","Self-starter"]

Own the technical side of the customer buying journey for a Microsoft Word-based AI copilot for transactional lawyers. Partner with Account Executives to deliver frictionless evaluations—from login to trial close—by troubleshooting setup, authentication, and integrations. Answer security and data privacy questions confidently, support demos and proofs of concept, and help customers through migrations, RFPs, security questionnaires, and in-trial issues.

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FursaFursa
Spellbook
Spellbook
4 days ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own the technical side of the customer buying journey for a Microsoft Word-based AI copilot for transactional lawyers. Partner with Account Executives to deliver frictionless evaluations—from login to trial close—by troubleshooting setup, authentication, and integrations. Answer security and data privacy questions confidently, support demos and proofs of concept, and help customers through migrations, RFPs, security questionnaires, and in-trial issues.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to support prospects throughout evaluation and the sales cycle as a technical trusted advisor.
  • •Resolve setup, authentication, and app download issues so trials start smoothly.
  • •Field technical support questions on security and data privacy from prospects and customers.
  • •Connect and configure existing integrations for mid-market and enterprise customers.
  • •Create/maintain technical content and documentation, and support demos, proofs of concept, migrations, and RFP/security questionnaire responses.

Pay and Benefits

Salary: CAD 148,000 - 185,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceMeal AllowanceWellness StipendParental Leave

Key Requirements

  • •2+ years in solutions engineering, sales engineering, technical support, or a similar customer-facing technical role (ideally SaaS/B2B).
  • •Strong understanding of security and data privacy frameworks (e.g., SOC 2, HIPAA, GDPR, PIPEDA) and ability to explain their business value.
  • •Experience troubleshooting authentication (e.g., SSO/SAML), application deployment, and account setup issues.
  • •Hands-on experience connecting and configuring software integrations for mid-market and enterprise customers.
  • •Must be legally entitled to work in Canada.
Experience:2+ yearsSaaSB2BLegal techStartup environment
Skills:CommunicationCollaborationProblem-solvingCustomer focusSelf-starter
Tech Stack:Microsoft WordMicrosoft 365HubSpotSSOSAMLSOC 2HIPAAGDPRPIPEDASSO/SAML

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Spellbook
Provides an AI-powered contract drafting and review platform for legal professionals, automating contract clause generation, analysis, and risk spotting to accelerate document creation and improve consistency across transactional workflows.
Industry: LegalTech
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