Order Support Specialist
Farfetch
Porto
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Stakeholder management","Organizational skills","Methodical approach","Exception handling"]Support the Operations Service Management team by managing purchase orders, order confirmations, and delivery schedules. Chase supplier deliveries, communicate key dates to internal teams, and track cancellations, price changes, or amendments. Handle exceptions and queries with Warehouse and Accounts Payable, maintaining escalation files for payment status and pending items. Work across stakeholders to improve the order journey for enterprise clients.

