Technical Connectivity Specialist

Stripe
Atlanta, Chicago
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 5+ yearsSkills: ["Written communication","Analytical thinking","Collaboration","Problem-solving"]

Join Stripe’s Terminal team as a Network Support Specialist, focusing on SDKs, hardware, and device management for large, complex Terminal users. You’ll troubleshoot integrations, collaborate with Technical Support and Product Support Operations, optimize docs, and drive improvements across multiple channels while learning Stripe’s backend languages and client technologies.

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FursaFursa
Stripe
Stripe
6 months ago

Technical Connectivity Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Stripe’s Terminal team as a Network Support Specialist, focusing on SDKs, hardware, and device management for large, complex Terminal users. You’ll troubleshoot integrations, collaborate with Technical Support and Product Support Operations, optimize docs, and drive improvements across multiple channels while learning Stripe’s backend languages and client technologies.
Location: Atlanta, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering

Key Responsibilities

  • •Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
  • •Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
  • •Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
  • •Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
  • •Optimize our internal and external documentation for both technical and non-technical audiences
Travel: Medium travel

Key Requirements

  • •5+ years of experience in networking, IT infrastructure, and/or hardware troubleshooting
  • •Ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
  • •Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
  • •Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog/ and Grafana
  • •Ability to self-serve basic SQL queries and comfortable modifying more complex ones
Experience:5+ yearsPaymentsFintechSaaS
Skills:Written communicationAnalytical thinkingCollaborationProblem-solving
Languages:English
Tech Stack:SQLSplunkDatadogGrafanaJavaScriptAndroidIOSReact NativeEMVCoCard readersPOSStripe TerminalSDKs

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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