Global Software Support Engineer-Semi-Shanghai/Wuxi

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Collaboration","Problem-solving","Communication","Stakeholder management","Technical investigation"]

Provide customer-focused support for Applied Materials equipment software, investigating moderate-complexity application and systems issues, including high-value problems and software failures. Use a software ticketing system to deliver timely resolution and stakeholder updates. Create, test, and verify software change notifications and feature procedures, support customer documentation, and participate in software specification/design reviews, including helping train junior engineers.

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Applied Materials
Applied Materials
2 weeks ago

Global Software Support Engineer-Semi-Shanghai/Wuxi

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Closed

Job Summary

Provide customer-focused support for Applied Materials equipment software, investigating moderate-complexity application and systems issues, including high-value problems and software failures. Use a software ticketing system to deliver timely resolution and stakeholder updates. Create, test, and verify software change notifications and feature procedures, support customer documentation, and participate in software specification/design reviews, including helping train junior engineers.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth

Key Responsibilities

  • •Analyze and collaborate to resolve Applied Materials equipment software application and systems issues of moderate complexity, including HVPs, systemic bugs, and software failures.
  • •Provide customer software support using the software ticketing system.
  • •Provide timely updates/reports to stakeholders on key customer software issues aligned with group objectives.
  • •Create, test, and verify software change notifications and key feature procedures for product software.
  • •Participate in customer-focused feature documentation and in equipment software specification/design, testing, and documentation reviews.
Travel: Extensive travel

Key Requirements

  • •Analyze and collaborate to resolve applied equipment software application and systems issues of moderate complexity.
  • •Investigate customer high value problems (HVP), systemic bugs, or software failures.
  • •Provide customer software support via a software ticketing system.
  • •Create, test, and verify software change notifications and key feature procedures for product software.
  • •Participate in equipment software specification/design, testing, and documentation reviews as needed for customer requests.
Skills:CollaborationProblem-solvingCommunicationStakeholder managementTechnical investigation

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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