Sr.Cloud Support Engineer-Database

Digital Ocean
Hyderabad
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Problem-solving","Customer-service"]

A customer-facing Cloud Support Engineer focused on database and cloud infrastructure, delivering high-touch, white-glove support for strategic accounts. You’ll troubleshoot issues across MySQL, PostgreSQL, Redis, MongoDB, and Clickhouse, collaborate with Product/Engineering, improve databases architectures, and contribute to knowledge bases while assisting customers in optimizing performance and reliability on DigitalOcean’s platform.

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FursaFursa
Digital Ocean
Digital Ocean
5 months ago

Sr.Cloud Support Engineer-Database

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

A customer-facing Cloud Support Engineer focused on database and cloud infrastructure, delivering high-touch, white-glove support for strategic accounts. You’ll troubleshoot issues across MySQL, PostgreSQL, Redis, MongoDB, and Clickhouse, collaborate with Product/Engineering, improve databases architectures, and contribute to knowledge bases while assisting customers in optimizing performance and reliability on DigitalOcean’s platform.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver hands-on technical support for database and cloud infrastructure issues across multiple technologies.
  • •Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity.
  • •Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean.
  • •Collaborate with senior engineers and stakeholders to support onboarding, migrations, and complex escalations.
  • •Participate in incident response and on-call rotations to support critical customer issues.

Key Requirements

  • •2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles.
  • •Hands-on experience with major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse).
  • •Strong foundational knowledge of Linux, networking, and cloud infrastructure concepts.
  • •Understanding of database fundamentals including backups, replication, indexing, and performance tuning.
  • •Strong troubleshooting skills across application, database, and infrastructure layers.
Experience:2-5 yearsCloudDatabases
Skills:CommunicationProblem-solvingCustomer-service
Languages:English
Tech Stack:MySQLPostgreSQLRedisMongoDBClickhouseKafkaOpenSearchKubernetesTerraformHelmAnsibleLinuxDocker

Company Brief

Digital Ocean
Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn