Digital Ocean

3 months ago

Sr.Cloud Support Engineer-Database

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

A customer-facing Cloud Support Engineer focused on database and cloud infrastructure, delivering high-touch, white-glove support for strategic accounts. You’ll troubleshoot issues across MySQL, PostgreSQL, Redis, MongoDB, and Clickhouse, collaborate with Product/Engineering, improve databases architectures, and contribute to knowledge bases while assisting customers in optimizing performance and reliability on DigitalOcean’s platform.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver hands-on technical support for database and cloud infrastructure issues across multiple technologies.
•Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity.
•Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean.
•Collaborate with senior engineers and stakeholders to support onboarding, migrations, and complex escalations.
•Participate in incident response and on-call rotations to support critical customer issues.

Key Requirements

•2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles.
•Hands-on experience with major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse).
•Strong foundational knowledge of Linux, networking, and cloud infrastructure concepts.
•Understanding of database fundamentals including backups, replication, indexing, and performance tuning.
•Strong troubleshooting skills across application, database, and infrastructure layers.

Experience:2-5 yearsCloudDatabases

Skills:CommunicationProblem-solvingCustomer-service

Languages:English

Tech Stack:MySQLPostgreSQLRedisMongoDBClickhouseKafkaOpenSearchKubernetesTerraformHelmAnsibleLinuxDocker

Company Brief

Digital Ocean

Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Glassdoor: 3.8

Website LinkedIn

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Digital Ocean

3 months ago

Sr.Cloud Support Engineer-Database

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Deliver hands-on technical support for database and cloud infrastructure issues across multiple technologies.
•Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity.
•Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean.
•Collaborate with senior engineers and stakeholders to support onboarding, migrations, and complex escalations.
•Participate in incident response and on-call rotations to support critical customer issues.

Key Requirements

•2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles.
•Hands-on experience with major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse).
•Strong foundational knowledge of Linux, networking, and cloud infrastructure concepts.
•Understanding of database fundamentals including backups, replication, indexing, and performance tuning.
•Strong troubleshooting skills across application, database, and infrastructure layers.

Experience:2-5 yearsCloudDatabases

Skills:CommunicationProblem-solvingCustomer-service

Languages:English

Tech Stack:MySQLPostgreSQLRedisMongoDBClickhouseKafkaOpenSearchKubernetesTerraformHelmAnsibleLinuxDocker

Company Brief

Digital Ocean

Industry: Cloud Computing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Glassdoor: 3.8

Website LinkedIn