Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans, identify high-value use cases, and use product usage and health indicators to spot adoption gaps and retention risks early. Guide customers from deployment to active use, manage technical blockers, and translate technical health into renewal readiness, QBRs, and account strategy—supporting expansion and growth.

Location: Milan, Rome

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases and use product usage, engagement, and health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
•Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Pay and Benefits

Perks:InsuranceMeal VouchersEap

Key Requirements

•3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and customer health improvement.
•Capability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:CybersecuritySaaSCloudInfrastructureSOCSecurity operations

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

11 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Milan, Rome

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
•Identify high-value use cases and use product usage, engagement, and health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
•Lead mitigation planning for technical blockers and bring technical health insights into renewal readiness, QBRs, and account strategy.

Pay and Benefits

Perks:InsuranceMeal VouchersEap

Key Requirements

•3+ years’ experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Ability to drive adoption, retention, technical value realization, and customer health improvement.
•Capability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.

Experience:CybersecuritySaaSCloudInfrastructureSOCSecurity operations

Skills:CommunicationPresentationStakeholder managementCross-functional collaborationCustomer advocacy

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn