Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics
Washington
Workplace: OnsiteFull timeUSD 30.44 - 41.18 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer service","Problem resolution","Verbal communication","Written communication","Collaboration"]

Provide Tier 1 help desk support for a federal government client in Washington, DC, serving as the first point of contact via phone, chat, email, and deskside assistance. Troubleshoot Windows and macOS issues, support desktop/peripheral installation and configuration, manage identity access tasks (e.g., account unlocks), and document incidents in a ticketing system while maintaining premium white-glove service and SLA-driven performance. Requires an active Top Secret clearance with SCI eligibility.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Tier 1 help desk support for a federal government client in Washington, DC, serving as the first point of contact via phone, chat, email, and deskside assistance. Troubleshoot Windows and macOS issues, support desktop/peripheral installation and configuration, manage identity access tasks (e.g., account unlocks), and document incidents in a ticketing system while maintaining premium white-glove service and SLA-driven performance. Requires an active Top Secret clearance with SCI eligibility.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
  • •Deliver white-glove customer service with professionalism and empathy while resolving complex or frustrating technical issues.
  • •Perform Tier 1 troubleshooting of Microsoft Windows and macOS and support desktop/peripheral installation and configuration (including printers and mobile devices).
  • •Use standard administrative tools for Tier 1 identity management tasks such as unlocking user accounts and verifying domain connectivity.
  • •Document, track, and manage customer incidents in a ticketing system and follow up to ensure resolutions before closing tickets.
Travel: Medium travel

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLong-term DisabilityLife Insurance

Key Requirements

  • •High school diploma/GED with 2–3 years of technical support experience, or an Associate’s in an IT-related discipline with 0–1 year, or a Bachelor’s degree or higher in an IT-related discipline.
  • •Active Top Secret clearance with SCI eligibility (must currently possess Top Secret).
  • •CompTIA Security+ required upon hire.
  • •Experience with desktop/notebook troubleshooting, peripheral installation, basic Active Directory exposure, and enterprise ticketing systems.
  • •Excellent verbal and written communication; must pass a basic English language assessment test.
Experience:2-3 yearsFederal governmentIT support
Education:Bachelor's in IT-related discipline
Skills:Customer serviceProblem resolutionVerbal communicationWritten communicationCollaboration
Certifications:CompTIA Security+
Languages:English
Tech Stack:Microsoft WindowsMacOSActive DirectoryTicketing systemIPadsPhoneChatEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top SecretTop Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn