Director, Customer Support

C3 AI
Redwood City, California
Workplace: OnsiteFull timeUSD 180,000 - 230,000Function: Customer Support (Service Desk)Experience: 6+ yearsEducation: bachelorsSkills: ["Self-starter","Entrepreneurial drive","Analytical problem-solving","Strong business acumen","Cross-functional coordination"]

Lead and grow a global customer support engineering team for enterprise AI products. Define and improve support process requirements and best practices as new products launch, using metrics to drive continuous improvements when targets are missed. Own delivery of product upgrades, monitoring/diagnostics, bug fixes, and minor enhancements. Coordinate urgent cross-organizational leadership meetings and collaborate with Product, Engineering, and Services to evolve C3 AI’s support organization, recruiting and retaining top talent.

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FursaFursa
C3 AI
C3 AI
1 month ago

Director, Customer Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Lead and grow a global customer support engineering team for enterprise AI products. Define and improve support process requirements and best practices as new products launch, using metrics to drive continuous improvements when targets are missed. Own delivery of product upgrades, monitoring/diagnostics, bug fixes, and minor enhancements. Coordinate urgent cross-organizational leadership meetings and collaborate with Product, Engineering, and Services to evolve C3 AI’s support organization, recruiting and retaining top talent.
Location: Redwood City, California
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Director level

Key Responsibilities

  • •Lead the growing global C3 AI Customer Support team.
  • •Refine customer support process requirements and best practices for supporting new C3 AI products.
  • •Measure success criteria and implement changes when expected targets are not met.
  • •Deliver regular product upgrades, monitoring/diagnostics, bug fixes, and minor customer-specific enhancements.
  • •Run a daily cross-organizational leadership meeting to resolve urgent issues that hinder customer success.

Pay and Benefits

Salary: USD 180,000 - 230,000
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Bachelor’s degree required (STEM or equivalent).
  • •At least 6 years of customer support leadership for enterprise applications, SaaS, or PaaS.
  • •Demonstrated success defining and implementing customer support best practices for enterprise/SaaS/PaaS products.
  • •Experience writing logical, detailed, complete product support requirements.
  • •Ability to develop and communicate support strategy/roadmap, with strong quantitative problem-solving and cross-functional coordination.
Experience:6+ yearsEnterprise applicationsSaaSPaaS
Education:Bachelor's in science, technology, engineering, math
Skills:Self-starterEntrepreneurial driveAnalytical problem-solvingStrong business acumenCross-functional coordination

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

C3 AI
Provides an enterprise AI platform and applications that help organizations build, deploy, and operate machine learning and generative AI solutions across industries such as manufacturing, energy, defense, and finance.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2009
WebsiteLinkedIn