Manager, Subject Matter Expert

HSBC
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Attention to detail","Work on own initiative","Excellent customer service","Investigate and resolve issues","Flexibility"]

Manage Market Security Services Data Operations for HSBC’s pricing information shared service, ensuring work is delivered on time with high-quality standards. Provide accurate, customer-driven processing for Global Markets and Securities Services, propose workflow improvements, and escalate errors or irregular transactions. Ensure compliance with group policies and internal controls, investigate and resolve issues, and handle urgent demands with flexibility across rotating night shifts.

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FursaFursa
HSBC
HSBC
3 days ago

Manager, Subject Matter Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage Market Security Services Data Operations for HSBC’s pricing information shared service, ensuring work is delivered on time with high-quality standards. Provide accurate, customer-driven processing for Global Markets and Securities Services, propose workflow improvements, and escalate errors or irregular transactions. Ensure compliance with group policies and internal controls, investigate and resolve issues, and handle urgent demands with flexibility across rotating night shifts.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure work is delivered within agreed timeframes and meets high-quality standards.
  • •Provide customer-driven service by processing customer instructions accurately and professionally.
  • •Identify and escalate common errors/irregular transactions in line with procedures.
  • •Proactively design and suggest improvements to process workflows.
  • •Maintain internal control standards, implement audit points, and investigate/resolve issues or refer with recommendations.

Key Requirements

  • •Ensure work is delivered within agreed timeframes and meets required quality standards.
  • •Deliver accurate, customer-driven service meeting expectations for accuracy, timeliness, and professionalism.
  • •Accurately process customer instructions to agreed quality standards and targets.
  • •Proactively suggest and design improvements in process workflows and escalate common errors or irregular transactions in a timely manner.
  • •Understand and comply with relevant group policies and operational risk considerations tied to the role.
Education:Bachelor's in Commerce, Finance or Equivalent
Skills:Attention to detailWork on own initiativeExcellent customer serviceInvestigate and resolve issuesFlexibility
Languages:English
Tech Stack:MS OfficeExcelAccessPowerPointRefinitivBloomberg

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn