Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide frontline technical support to customers and internal teams, diagnosing and resolving hardware, software, and network issues while ensuring system availability. You will install, configure, and maintain IT systems, document incidents, and escalate complex problems. This role blends hands-on troubleshooting with customer-focused communication in a fast-paced IT operations environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Level 1 and Level 2 technical support (remote and on-site if required).
•Troubleshoot hardware, software, and network-related issues.
•Install, configure, and maintain IT systems and applications.
•Monitor system performance and ensure availability.
•Escalate complex issues to senior engineers or vendors when necessary; document incidents, solutions, and technical procedures.

Key Requirements

•2-5 years of experience in technical support or IT operations.
•Good understanding of Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
•Active Directory and user management
•Basic virtualization concepts (VMware / Hyper-V is a plus)
•Basic knowledge of cloud platforms (Azure / AWS is a plus)

Experience:2-5 yearsIT services

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Tech Stack:VMwareHyper-VAzureAWSActive DirectoryDNSDHCPVLANsTCP/IP

Company Brief

Midis Group

Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website

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Midis Group

5 months ago

Technical Support Engineer (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide Level 1 and Level 2 technical support (remote and on-site if required).
•Troubleshoot hardware, software, and network-related issues.
•Install, configure, and maintain IT systems and applications.
•Monitor system performance and ensure availability.
•Escalate complex issues to senior engineers or vendors when necessary; document incidents, solutions, and technical procedures.

Key Requirements

•2-5 years of experience in technical support or IT operations.
•Good understanding of Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
•Active Directory and user management
•Basic virtualization concepts (VMware / Hyper-V is a plus)
•Basic knowledge of cloud platforms (Azure / AWS is a plus)

Experience:2-5 yearsIT services

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkTime management

Tech Stack:VMwareHyper-VAzureAWSActive DirectoryDNSDHCPVLANsTCP/IP

Company Brief

Midis Group

Industry: Wholesale & Distribution

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website