IT Specialist

Samsara
Mexico City
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Troubleshooting","Customer focus","Problem-solving","Documentation","Process improvement"]

Support users in the BizTech Helpdesk team by troubleshooting technology and access issues for employees in Mexico City and online. Own ticket queue triage, manage new-hire onboarding (laptops, peripherals, access), and handle device/asset recovery. Maintain office endpoints and cloud infrastructure access, support hardware and system access needs, and collaborate with IT specialists on infrastructure, upgrades, and documentation to keep teams secure and productive.

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FursaFursa
Samsara
Samsara
2 days ago

IT Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support users in the BizTech Helpdesk team by troubleshooting technology and access issues for employees in Mexico City and online. Own ticket queue triage, manage new-hire onboarding (laptops, peripherals, access), and handle device/asset recovery. Maintain office endpoints and cloud infrastructure access, support hardware and system access needs, and collaborate with IT specialists on infrastructure, upgrades, and documentation to keep teams secure and productive.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and assist users with technology and access as part of the BizTech Helpdesk team for Mexico City and online users.
  • •Manage a ticket queue and identify opportunities to improve support workflows.
  • •Complete new hire onboarding, including ordering/provisioning laptops and peripherals and managing system access.
  • •Support hardware recovery and asset management, and maintain office endpoints (printers, laptops, conferencing equipment).
  • •Partner with IT specialists and adjacent teams on infrastructure projects/upgrades, document IT policies/procedures, and ensure secure, productive operations.

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning BudgetRemote Work

Key Requirements

  • •A college degree in a technical program (Computer Science, Information Systems, or other STEM field) or 4 years of relevant job experience.
  • •2+ years of help desk or technical support experience.
  • •1+ year supporting employees onsite in an IT environment.
  • •Basic networking experience.
  • •Strong spoken and written English skills, with availability 8:00-5:00 Monday–Friday and occasional off-hours support.
Experience:2+ years
Education:Bachelor's
Skills:TroubleshootingCustomer focusProblem-solvingDocumentationProcess improvement
Languages:English
Tech Stack:AppleMacbooksIPhonesG SuiteSlackZoomOktaZendeskServiceNowSaaS

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn