Customer Success, Enterprise

Harvey
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Strategic planning","Revenue-based prioritization","Stakeholder influence","Executive communication","Proactive self-management"]

Own enterprise customer value realization by guiding teams through integrating AI into daily legal workflows. Lead onboarding, enablement, and adoption success, align on measurable ROI, and manage executive-level relationships across complex organizations. Partner with Account Executives to drive renewals and expansions while translating customer needs into product and engineering feedback to continuously improve the Harvey platform.

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Harvey
Harvey
7 hours ago

Customer Success, Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own enterprise customer value realization by guiding teams through integrating AI into daily legal workflows. Lead onboarding, enablement, and adoption success, align on measurable ROI, and manage executive-level relationships across complex organizations. Partner with Account Executives to drive renewals and expansions while translating customer needs into product and engineering feedback to continuously improve the Harvey platform.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Integrate Harvey into customer workflows and guide administrators with data-backed best practices.
  • •Meet with end users to train, position Harvey as essential, and drive adoption.
  • •Serve as primary contact to navigate complex organizations, foster champions, and engage executive buyers.
  • •Align on adoption rates, measurable value, and positive AI experiences to ensure ROI.
  • •Collaborate with Account Executives on renewals/expansion readiness and relay product feedback to Product and Engineering.

Key Requirements

  • •3-4+ years in customer-owning roles at tech or SaaS platforms.
  • •Experience adapting to high-speed change and growth.
  • •Demonstrated strategic planning and revenue-based prioritization.
  • •Ability to manage customer-facing projects and timelines.
  • •Experience running in-person meetings with executives and influencing stakeholders.
Experience:3+ yearsSaaSTech
Skills:Strategic planningRevenue-based prioritizationStakeholder influenceExecutive communicationProactive self-management
Tech Stack:AIAgentic AI

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor