Senior Desktop Engineer

GovCIO
United States
Workplace: RemoteFull timeUSD 81,850 - 110,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Managing customer requests","Customer expectations management"]

Provide Tier 3 support for EPA teams for end-user hardware and deskside/dispatch support needs. Manage and deploy specialized software and configurations for EPA users, and assist Enterprise Engineers with patching and updating approved applications. Coordinate with Tier 4 vendors and local stakeholders to tailor activities at the local level, ensuring reliable endpoint support across desktop, laptop, and mobile devices.

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FursaFursa
GovCIO
GovCIO
1 day ago

Senior Desktop Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide Tier 3 support for EPA teams for end-user hardware and deskside/dispatch support needs. Manage and deploy specialized software and configurations for EPA users, and assist Enterprise Engineers with patching and updating approved applications. Coordinate with Tier 4 vendors and local stakeholders to tailor activities at the local level, ensuring reliable endpoint support across desktop, laptop, and mobile devices.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 3 support for end-user hardware (desktops, laptops, mobile devices) and deskside/dispatch support at required EPA locations.
  • •Manage and deploy specialized software and/or configurations for EPA end-users.
  • •Assist Enterprise Engineers with patching and updating EPA-approved applications.
  • •Coordinate with Tier 4 vendors as needed to support endpoint needs.
  • •Coordinate with local stakeholders to customize activities at the local level.

Pay and Benefits

Salary: USD 81,850 - 110,000 annually

Key Requirements

  • •Bachelor’s degree with 5–8 years of desktop engineering experience (or commensurate experience).
  • •Tooling experience required with SCCM/MECM.
  • •Experience managing customer requests and expectations.
  • •Strong communication skills interacting effectively with stakeholders at all organizational levels.
  • •Ability to maintain a public trust clearance.
Experience:5-8 years
Education:Bachelor's
Skills:CommunicationStakeholder managementManaging customer requestsCustomer expectations management
Languages:En-us
Tech Stack:SCCMMECMBeyondTrust Endpoint Privilege ManagerMicrosoft Endpoint Configuration ManagerServiceNowBeyondTrust EPMMicrosoft Defender

Eligibility

Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn