Bilingual Customer Success Manager

Pear Suite
United States
Workplace: RemoteFull timeUSD 75,000 - 85,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Problem-solving","Communication","Interpersonal skills","Customer-centric","Prioritization"]

Own the end-to-end customer success experience for assigned clients, serving as the primary point of contact from onboarding through ongoing optimization. Lead SaaS implementation and configuration, troubleshoot and advise using deep platform knowledge, and run regular check-ins to assess usage and satisfaction. Partner with Sales and Product to improve outcomes, deliver training, track KPIs (including renewals), and proactively address risks to retention.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pear Suite
Pear Suite
2 days ago

Bilingual Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end customer success experience for assigned clients, serving as the primary point of contact from onboarding through ongoing optimization. Lead SaaS implementation and configuration, troubleshoot and advise using deep platform knowledge, and run regular check-ins to assess usage and satisfaction. Partner with Sales and Product to improve outcomes, deliver training, track KPIs (including renewals), and proactively address risks to retention.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for assigned clients, providing support throughout their platform journey.
  • •Oversee implementation and configuration of SaaS solutions to ensure integration with clients’ existing workflows.
  • •Maintain deep platform knowledge to address inquiries, troubleshoot issues, and provide strategic guidance.
  • •Conduct regular client check-ins to review usage, assess satisfaction, and identify opportunities for engagement and optimization.
  • •Monitor and report key performance metrics (customer satisfaction, usage patterns, renewal rates) and mitigate risks to retention.

Pay and Benefits

Salary: USD 75,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetHome Office

Key Requirements

  • •3+ years of experience in SaaS software implementation.
  • •Fluency in both Spanish and English (written and verbal).
  • •Experience supporting SMB customers.
  • •Ability to handle complex client issues with strong problem-solving skills.
  • •Excellent communication and interpersonal skills with a customer-centric approach.
Experience:3+ yearsSaaSCommunity health
Skills:Problem-solvingCommunicationInterpersonal skillsCustomer-centricPrioritization
Languages:SpanishEnglish
Tech Stack:SaaSCRM

Company Brief

Pear Suite
Provides a cloud-based platform that helps creative teams and agencies manage projects, briefs, and client collaboration with tools for task tracking, asset management, and streamlined communication to improve workflow efficiency.
Industry: Enterprise Software
Website