Customer Experience Banker - Warren, MI

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Customer service","Sales process","Relationship management","Communication","Presentation","Cash handling","Problem resolution"]

Serve as a financial concierge for walk-in customers, delivering excellent service while accurately processing transactions and balancing daily. Proactively identify customer goals, educate customers on consumer deposit products, and use a disciplined sales process (including follow-up, outbound calling, and referrals) to retain and grow relationships. Deepen partnerships by referring customers to other bank areas and adhere to all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
8 hours ago

Customer Experience Banker - Warren, MI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, delivering excellent service while accurately processing transactions and balancing daily. Proactively identify customer goals, educate customers on consumer deposit products, and use a disciplined sales process (including follow-up, outbound calling, and referrals) to retain and grow relationships. Deepen partnerships by referring customers to other bank areas and adhere to all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively grow customer relationships using a disciplined sales process, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Follow operational, security, risk, and regulatory policies and procedures and balance daily transactions accurately.

Key Requirements

  • •High School Diploma or GED with a minimum of 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's Degree.
  • •1 year or more in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:Bachelor's
Skills:Customer serviceSales processRelationship managementCommunicationPresentationCash handlingProblem resolution
Tech Stack:Mobile servicesOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn