Program Manager, Consumption Products

Box
Redwood City, Chicago, San Francisco, New York
Workplace: OnsiteFull timeUSD 125,500 - 157,000 annuallyFunction: Program & Project Management (PMO)Experience: 4+ yearsSkills: ["Attention to detail","Cross-functional collaboration","Quantitative analysis","Communication"]

Own Box’s customer-facing consumption program globally, monitoring usage, overage trends, and program activity while driving unresolved issues to closure. Coordinate operational actions such as exception handling, customer controls, and account-specific treatments, and serve as the first-line subject matter expert for consumption billing questions. Partner with Business Analytics and Product to investigate usage patterns, improve reporting, and update internal playbooks as the consumption billing expands to new products.

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Box
Box
2 days ago

Program Manager, Consumption Products

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Last checked: 13 hours agoStatus: Live

Job Summary

Own Box’s customer-facing consumption program globally, monitoring usage, overage trends, and program activity while driving unresolved issues to closure. Coordinate operational actions such as exception handling, customer controls, and account-specific treatments, and serve as the first-line subject matter expert for consumption billing questions. Partner with Business Analytics and Product to investigate usage patterns, improve reporting, and update internal playbooks as the consumption billing expands to new products.
Location: Redwood City, Chicago, San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own the customer-facing consumption program globally by monitoring daily consumption, overage trends, and program activity, and driving unresolved issues to closure.
  • •Coordinate operational actions including exception handling, managing customer controls, advising on account-specific treatments, and providing validated data for periodic reporting and billing.
  • •Serve as the first-line subject matter expert for consumption billing questions from Account Teams and GTM stakeholders, providing guidance on program mechanics, alerts, and commercial considerations.
  • •Partner with Business Analytics and Product to investigate usage patterns and reporting capabilities, translating business needs into actionable requests for analysts and data specialists.
  • •Review product updates and policy changes to assess operational impact and help expand consumption billing to new products, contributing to internal playbooks and customer-facing guidance.

Pay and Benefits

Salary: USD 125,500 - 157,000 annually

Key Requirements

  • •4+ years of experience in management consulting, program management, operations, or a cross-functional business role, ideally in a consulting firm, SaaS, or technology company.
  • •Strong understanding of SaaS business models and familiarity with consumption-based or usage-based pricing, including AI-driven products.
  • •Quantitative analysis experience with the ability to perform moderate analyses and interpret data prepared by others.
  • •Clear written and verbal communication skills, simplifying complex policies, workflows, and commercial terms for diverse audiences.
  • •Strong attention to detail when handling customer-specific terms, exceptions, alerts, and operational actions.
Experience:4+ yearsSaaSTechnologyManagement consulting
Skills:Attention to detailCross-functional collaborationQuantitative analysisCommunication
Languages:English

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn