Help Desk Tech - MIDS - TS/SCI w. Polygraph

General Dynamics
United States
Workplace: OnsiteFull timeUSD 29.52 - 33.18 hourlyFunction: Customer Support (Service Desk)Experience: 4+ yearsEducation: high_schoolSkills: ["Customer service","Troubleshooting"]

Provide enterprise help desk support for network, desktop, and systems hardware/software at a customer site. Troubleshoot and resolve issues via phone and self-service tickets, using historical records to diagnose and analyze problems. Maintain and update tracking databases, identify recurring patterns, and route complex cases to specialists. Serve a MIDS schedule (2200–0600) as part of the Technical Support Services job family, supporting secure TS/SCI environments.

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FursaFursa
General Dynamics
General Dynamics
20 hours ago

Help Desk Tech - MIDS - TS/SCI w. Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide enterprise help desk support for network, desktop, and systems hardware/software at a customer site. Troubleshoot and resolve issues via phone and self-service tickets, using historical records to diagnose and analyze problems. Maintain and update tracking databases, identify recurring patterns, and route complex cases to specialists. Serve a MIDS schedule (2200–0600) as part of the Technical Support Services job family, supporting secure TS/SCI environments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support and troubleshooting for network, desktop, and/or systems hardware and software.
  • •Resolve technical problems and answer queries via telephone or self-service ticket for internal and/or outside customers.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls to product line specialists or application/system support specialists when needed.
  • •Maintain and update records and tracking databases; alert management to recurring problems and patterns.

Pay and Benefits

Salary: USD 29.52 - 33.18 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

  • •Help Desk Technician IV - HS diploma + 1 years of experience.
  • •4+ years of related experience.
  • •Security+ CE certification.
  • •PWS 9.1 certification.
  • •TS/SCI and polygraph required; US citizenship required.
Experience:4+ years
Education:High School
Skills:Customer serviceTroubleshooting
Certifications:Security+ CEPWS 9.1

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn