HSBC

4 weeks ago

Global Payments Solutions, Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Account Manager within Global Payments Solutions responsible for managing a portfolio of financial institutions and corporate clients, coordinating cross-functional teams to resolve issues, optimize cash management usage, and grow revenues through solutioning and collaboration with Sales and Relationship Managers.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates, building strong relationships with Treasury, Finance, Treasury Operations and IT stakeholders.
•Drive end-to-end query and issue management, ensuring timely resolution, clear communication and effective escalation where needed.
•Monitor transactional activity and service performance, identifying trends, risks and opportunities to improve client experience and reduce repeat issues.
•Lead regular client service reviews, providing insights and recommendations to optimise cash management usage (e.g., channels, reporting, payment flows, liquidity solutions).
•Coordinate delivery of client initiatives and projects (local, regional or global), partnering with implementation, product and technology teams.

Key Requirements

•Strong knowledge of cash management and transaction banking products and services (local and global).
•Ability to translate client needs into practical solutions and service actions.
•Commercial awareness with sound judgment around operational and relationship risk.
•Excellent written and verbal communication skills; able to simplify complex product/technical topics.
•Strong stakeholder management in a matrix environment across product, operations, technology and coverage teams.

Experience:BankingPaymentsCash management

Skills:CommunicationStakeholder managementProblem-solvingPlanningAnalytical thinking

Languages:ThaiEnglish

Tech Stack:PythonHTMLJavaISO 20022XML

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

4 weeks ago

Global Payments Solutions, Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates, building strong relationships with Treasury, Finance, Treasury Operations and IT stakeholders.
•Drive end-to-end query and issue management, ensuring timely resolution, clear communication and effective escalation where needed.
•Monitor transactional activity and service performance, identifying trends, risks and opportunities to improve client experience and reduce repeat issues.
•Lead regular client service reviews, providing insights and recommendations to optimise cash management usage (e.g., channels, reporting, payment flows, liquidity solutions).
•Coordinate delivery of client initiatives and projects (local, regional or global), partnering with implementation, product and technology teams.

Key Requirements

•Strong knowledge of cash management and transaction banking products and services (local and global).
•Ability to translate client needs into practical solutions and service actions.
•Commercial awareness with sound judgment around operational and relationship risk.
•Excellent written and verbal communication skills; able to simplify complex product/technical topics.
•Strong stakeholder management in a matrix environment across product, operations, technology and coverage teams.

Experience:BankingPaymentsCash management

Skills:CommunicationStakeholder managementProblem-solvingPlanningAnalytical thinking

Languages:ThaiEnglish

Tech Stack:PythonHTMLJavaISO 20022XML

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn