Vice President, Trade Operations

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Leadership","Communication","Influencing","Organization","Time-management","Problem-solving","Stakeholder management","Ability to work under stress"]

Own second-level oversight of daily trade operations for the GTS operational teams, ensuring smooth execution across transaction processing, account servicing, onboarding, payments, sanctions screening, and internal controls. Lead teams handling reconciliations, audits, escalated matters, and service delivery against SLAs and regulatory requirements. Drive operational effectiveness, risk management, and contingency planning while supporting system effectiveness and improvement initiatives to enhance productivity and customer outcomes.

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FursaFursa
HSBC
HSBC
23 hours ago

Vice President, Trade Operations

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Last checked: 23 hours agoStatus: Live

Job Summary

Own second-level oversight of daily trade operations for the GTS operational teams, ensuring smooth execution across transaction processing, account servicing, onboarding, payments, sanctions screening, and internal controls. Lead teams handling reconciliations, audits, escalated matters, and service delivery against SLAs and regulatory requirements. Drive operational effectiveness, risk management, and contingency planning while supporting system effectiveness and improvement initiatives to enhance productivity and customer outcomes.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Ensure smooth day-to-day execution for GTS Operational teams, including account servicing, client onboarding, payments, sanctions screening, and internal transactions/credit services.
  • •Manage teams engaged in transaction processing and checking, including reconciliation, audit activity, and resolution/escalation of matters.
  • •Drive operational performance against SLAs and quality benchmarks, including monitoring metrics and taking appropriate action.
  • •Maintain internal control standards and re-assess operational risks; support audits, regulators, contingency procedures, and escalation of unusual transactions.
  • •Lead team performance and engagement, support training/learning, and ensure positive customer experiences; support system effectiveness and improvements for productivity.

Key Requirements

  • •Strong experience in trade operations, trade products, and operational customer service.
  • •Proven understanding of operational risk and controls within transaction processing.
  • •Strong interpersonal, influencing, and communication skills (written and verbal).
  • •Strong organization and time-management with attention to detail and a solutions-focused mindset.
  • •Experience coaching and supporting team performance; people management experience preferred/required.
Education:Bachelor's
Skills:LeadershipCommunicationInfluencingOrganizationTime-managementProblem-solvingStakeholder managementAbility to work under stress
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn