Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Mashreq
Pakistan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Active listening","Problem solving"]

Handle inbound and outbound customer interactions by phone, chat, and email to understand banking needs, resolve issues, and explain procedures and retail banking products. Provide excellent service to drive customer loyalty, investigate problems with root-cause analysis, and assist with charge and fee reversals when needed. Capture and report customer feedback, while achieving call-center KPIs such as adherence, CRD, AHT, quality score, post-call survey results, and NPS.

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FursaFursa
Mashreq
Mashreq
2 months ago

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Handle inbound and outbound customer interactions by phone, chat, and email to understand banking needs, resolve issues, and explain procedures and retail banking products. Provide excellent service to drive customer loyalty, investigate problems with root-cause analysis, and assist with charge and fee reversals when needed. Capture and report customer feedback, while achieving call-center KPIs such as adherence, CRD, AHT, quality score, post-call survey results, and NPS.
Location: Pakistan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Delight internal and external customers through inbound and outbound phone (call back) interactions, as well as chat and email.
  • •Interact with customers to understand their banking needs.
  • •Provide customer service to achieve customer loyalty and resolve problems via live chat, email, or telephone.
  • •Convert sales opportunities to meet financial targets.
  • •Achieve call-center KPIs including adherence, CRD, AHT, quality score, post-call survey, and NPS; capture and report customer feedback.

Key Requirements

  • •University graduate, preferably with some finance/banking or maths component.
  • •1–3 years of experience.
  • •Very customer focused.
  • •Computer literate.
  • •Excellent communication with strong listening skills.
Experience:1-3 yearsBankingCall center
Education:Bachelor's
Skills:Customer focusCommunicationActive listeningProblem solving
Languages:English

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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