Customer Experience Specialist - English & Mandarin (Foshan, China)

Agoda
Foshan
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Communication","Customer service","Empathy","Attention to detail","Integrity"]

Provide excellent customer support to Agoda’s guests and partners through phone, email, and messaging. Handle a high volume of inquiries across Agoda’s products including hotels, flights, and activities. Improve customer experience through self-service initiatives, experiments, and feedback that drive operational efficiency. Continuously identify process improvements, take ownership of issues (e.g., pricing/invoice queries), and collaborate closely with team leaders and managers while working 24/7 rotating shifts.

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FursaFursa
Agoda
Agoda
4 days ago

Customer Experience Specialist - English & Mandarin (Foshan, China)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide excellent customer support to Agoda’s guests and partners through phone, email, and messaging. Handle a high volume of inquiries across Agoda’s products including hotels, flights, and activities. Improve customer experience through self-service initiatives, experiments, and feedback that drive operational efficiency. Continuously identify process improvements, take ownership of issues (e.g., pricing/invoice queries), and collaborate closely with team leaders and managers while working 24/7 rotating shifts.
Location: Foshan
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service and manage customer needs via phone, email, and messaging.
  • •Support customers across Agoda products including Hotel, Flights, and Activities.
  • •Professionally handle a high volume of client and customer inquiries.
  • •Improve customer service through self-service initiatives, product experiments, feedback, and efficiency improvements.
  • •Own customer issues and maintain communication with team leaders and managers regarding performance goals.

Pay and Benefits

Perks:Health InsuranceLife Insurance

Key Requirements

  • •Excellent command of spoken and written English and Mandarin.
  • •Customer service skills including attentiveness, empathy, patience, persuasion, and strong communication/telephone manners.
  • •Minimum typing speed of 35 words per minute.
  • •Ability to work 24/7 rotating shifts as required, including public holidays and weekends.
  • •High integrity and confidentiality, with the ability to work independently and in a team environment.
Skills:CommunicationCustomer serviceEmpathyAttention to detailIntegrity
Languages:EnglishMandarinCantonese

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn