Field Sales Account Manager (Account Luxury Manager) - Manhattan, NY

RealReal
New York
Workplace: HybridFull timeUSD 65,000 - 65,000Function: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Rapport building","Communication","Organization","Problem-solving","Independent work"]

Build and grow a luxury consignment book of business through outside sales. Reconnect with established clients (and reactivate lapsed) via daily outreach and in-home appointments, meeting or exceeding monthly quotas. Acquire high-end items, manage consignment contracts and pricing expectations, and deliver a white-glove client experience. Partner with Retail and Consignor Relations teams to support sales growth and resolve client concerns while spending most time in the field.

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RealReal
RealReal
5 months ago

Field Sales Account Manager (Account Luxury Manager) - Manhattan, NY

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Build and grow a luxury consignment book of business through outside sales. Reconnect with established clients (and reactivate lapsed) via daily outreach and in-home appointments, meeting or exceeding monthly quotas. Acquire high-end items, manage consignment contracts and pricing expectations, and deliver a white-glove client experience. Partner with Retail and Consignor Relations teams to support sales growth and resolve client concerns while spending most time in the field.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Reconnect with established clients (and reactivate lapsed) via daily outreach and in-home appointments to drive consignment activity and referrals.
  • •Meet or exceed monthly quotas and key performance metrics to drive revenue growth.
  • •Acquire luxury consignment items and coordinate end-to-end pickup and shipment to The RealReal’s e-commerce centers.
  • •Provide a high-touch, white-glove client experience throughout the consignment process to ensure satisfaction and long-term engagement.
  • •Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step.
Travel: Extensive travel

Pay and Benefits

Salary: USD 65,000
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePaid HolidaysEquity

Key Requirements

  • •2+ years of proven success in performance-driven direct sales roles, consistently meeting or exceeding targets.
  • •Exceptional ability to build rapport, earn trust, and communicate effectively with discerning clients.
  • •Highly motivated and able to operate independently in a fast-paced, field-based environment.
  • •Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM).
  • •Must reside in the assigned territory, have a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and be able to lift up to 25 lbs as needed.
Experience:2+ years
Skills:Rapport buildingCommunicationOrganizationProblem-solvingIndependent work
Licenses:Valid driver’s license
Tech Stack:SalesforceCRMAIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
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