Senior Sales Engineer

Zendesk
London, Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Growth mindset","Professional agility","Continuous learning","Customer obsession","Collaboration"]

Serve as the primary technical partner for enterprise and commercial accounts, leading technical validation during the sales cycle. Own technical discovery, design solution approaches, and build Proofs of Concept (POCs) and demonstrations that de-risk customer decisions. Configure agentic AI workflows, and deploy reusable tools such as API templates and accelerators. Collect product feedback from customer engagements to help shape platform enhancements.

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FursaFursa
Zendesk
Zendesk
1 month ago

Senior Sales Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the primary technical partner for enterprise and commercial accounts, leading technical validation during the sales cycle. Own technical discovery, design solution approaches, and build Proofs of Concept (POCs) and demonstrations that de-risk customer decisions. Configure agentic AI workflows, and deploy reusable tools such as API templates and accelerators. Collect product feedback from customer engagements to help shape platform enhancements.
Location: London, Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical validation during the sales cycle by answering RFPs, designing solutions, building integration topologies, and ensuring enterprise security and data privacy compliance.
  • •Run technical discovery with customer IT and business teams and create POCs and custom demos that reduce risk in the buying decision.
  • •Build and showcase tailored agentic AI workflows using prompt engineering and Zendesk AI capabilities.
  • •Utilize and adapt technical accelerators, API templates, and middleware components to deliver complex prospect architectures.
  • •Gather product feedback and feature requests from customer engagements and partner with internal teams to address product gaps.
Travel: High travel

Key Requirements

  • •4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role.
  • •Proficiency with modern web technologies (e.g., JavaScript, Python, Node.js), HTML/CSS, REST APIs, and webhooks.
  • •Practical understanding of AI applications, including LLM-powered features, prompt engineering, and automated workflows.
  • •Strong understanding of SaaS ecosystems and CX/ES domains, including contact center tech (telephony, CRM) or IT support ticketing workflows.
  • •Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline.
Experience:SaaSCustomer experienceAIContact center
Education:Bachelor's
Skills:Growth mindsetProfessional agilityContinuous learningCustomer obsessionCollaboration
Tech Stack:JavaScriptPythonNode.jsHTMLCSSREST APIsWebhooksLLMsPrompt engineeringAgentic AISnowflakeDatabricksBigQueryAWSAzureGCPPower BITableauLooker

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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