Technical Account Manager - Strategy

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Communication","Problem-solving","Customer service","Teamwork"]

Technical Account Manager role focusing on proactive customer support, technical issue resolution, and collaboration with Product and Engineering. You’ll be a primary technical contact for strategic accounts, build SQL queries, escalate and resolve cases, and advocate for customers while driving product improvements and best practices.

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FursaFursa
Gomotive
Gomotive
8 months ago

Technical Account Manager - Strategy

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Last checked: 1 hour agoStatus: Live

Job Summary

Technical Account Manager role focusing on proactive customer support, technical issue resolution, and collaboration with Product and Engineering. You’ll be a primary technical contact for strategic accounts, build SQL queries, escalate and resolve cases, and advocate for customers while driving product improvements and best practices.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build relationships and resolve issues at all levels within Technical Support.
  • •Determine resolutions to technical issues by collaborating with Product and Engineering teams to minimize user disruption.
  • •Investigate root causes of errors/bugs and report findings to Senior TAMs/Backline Support Engineering/Engineering.
  • •Build new SQL-based queries for emerging issues to be used by Technical Support teams.
  • •Be the primary technical contact for a group of Motive’s Strategic/Enterprise/Mid Market Accounts.

Key Requirements

  • •Minimum 1 year of experience in Technical Support.
  • •Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).
  • •Experience assessing bespoke and deeply complex custom configurations that impact usability and customer workflows.
  • •Experience with addressing customer escalations and providing concise updates to stakeholders.
  • •Strong troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed.
Experience:1+ yearsTech supportCustomer support
Skills:CommunicationProblem-solvingCustomer serviceTeamwork
Languages:English
Tech Stack:SQLPythonAPIsDataDogSQL scripting

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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