Salesforce

2 weeks ago

Customer Success Manager - MULESOFT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer success for high-value accounts purchasing the Signature Success Plan, ensuring delivery of all Signature commitments through the customer lifecycle and driving renewal and expansion. Partner with business and technical stakeholders to align business value and technical goals. Lead MuleSoft Anypoint adoption, run enablement sessions, track usage metrics, manage technical health and major incidents, and provide quarterly review insights. Use AI literacy and prompt engineering basics to support health monitoring and success-plan drafting.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, overall customer experience, and renewal/expansion.
•Coordinate Signature deliverables across the Signature lifecycle and ensure correct processes deliver value.
•Drive adoption of Anypoint Platform capabilities with integration teams and developers, including conducting MuleSoft enablement sessions.
•Track usage metrics (API calls, integration flows, connector usage; active users, workbook views, data source adoption) and share MuleSoft best practices and use cases.
•Monitor technical health and risk, act as primary point of contact for major incidents, and provide quarterly reviews and release recommendations.

Key Requirements

•Experience supporting MuleSoft Anypoint Platform and working knowledge of core components (Runtime Manager, API Manager, Exchange, Design Center).
•Hands-on understanding of API-led connectivity and integration patterns (system, process, experience APIs).
•Knowledge of connector usage (Salesforce, SAP, databases, SaaS apps) and API lifecycle management (design, deploy, manage, monitor).
•Basic knowledge of REST APIs and API security.
•English proficiency is required.

Skills:Stakeholder managementCustomer advocacyProblem diagnosisPrioritizationCollaboration

Certifications:MuleSoft Integration AssociateMuleSoft Integration Developer

Languages:English

Tech Stack:MuleSoftAnypoint PlatformRuntime ManagerAPI ManagerExchangeDesign CenterAPI-led connectivityREST APIsAPI securityConnectorsSalesforceSAPDashboard creationData explorationWorkbook viewsVisualization designAPI lifecycle management

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

2 weeks ago

Customer Success Manager - MULESOFT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the single point of customer accountability for Signature deliverables, overall customer experience, and renewal/expansion.
•Coordinate Signature deliverables across the Signature lifecycle and ensure correct processes deliver value.
•Drive adoption of Anypoint Platform capabilities with integration teams and developers, including conducting MuleSoft enablement sessions.
•Track usage metrics (API calls, integration flows, connector usage; active users, workbook views, data source adoption) and share MuleSoft best practices and use cases.
•Monitor technical health and risk, act as primary point of contact for major incidents, and provide quarterly reviews and release recommendations.

Key Requirements

•Experience supporting MuleSoft Anypoint Platform and working knowledge of core components (Runtime Manager, API Manager, Exchange, Design Center).
•Hands-on understanding of API-led connectivity and integration patterns (system, process, experience APIs).
•Knowledge of connector usage (Salesforce, SAP, databases, SaaS apps) and API lifecycle management (design, deploy, manage, monitor).
•Basic knowledge of REST APIs and API security.
•English proficiency is required.

Skills:Stakeholder managementCustomer advocacyProblem diagnosisPrioritizationCollaboration

Certifications:MuleSoft Integration AssociateMuleSoft Integration Developer

Languages:English

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor