Canva

3 weeks ago

Customer Success Manager (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own the post-sale customer journey for public and private sector accounts, driving adoption, advocacy, renewal, and expansion. Build account growth by understanding customer objectives, forecasting renewals, and proactively managing risks through fiscal-year and budget cycles. Use data and analytics to demonstrate ROI and influence decision-making. Partner cross-functionally to improve product positioning for Public Sector use cases and help shape the approach as the account base grows.

Location: Austin

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the post-sale relationship across the full customer journey for public and private sector accounts, including adoption, advocacy, renewal, and expansion.
•Build account growth by understanding customer objectives, identifying expansion opportunities, and partnering with the account team to renew and grow accounts.
•Use data and analytics to demonstrate Canva ROI and influence customer decision-making through data storytelling.
•Proactively manage risks by tracking budget cycles, leadership changes, and fiscal-year timing to forecast renewals accurately.
•Develop Canva platform expertise and coordinate with cross-functional teams to identify product improvements and keep customers up to date on new features and offerings.

Key Requirements

•3+ years as a Customer Success Manager in B2B SaaS, owning a book of business and meeting or exceeding renewal and expansion targets.
•Commercially minded approach: manage revenue outcomes by identifying growth levers and negotiating strategically.
•Consultative, strategic style that connects product value to business outcomes and positions you as a trusted partner.
•Strong relationship-building skills, including multi-threading across complex organizations and credibility with senior stakeholders.
•Ability to use data and analytics to tell compelling stories that influence customer decision-makers and internal stakeholders.

Experience:3+ yearsB2B SaaSPublic sectorReal estateHigher education

Skills:Commercial mindsetConsultative communicationRelationship buildingData storytellingBias for action

Languages:English

Company Brief

Canva

Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Canva

3 weeks ago

Customer Success Manager (Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the post-sale relationship across the full customer journey for public and private sector accounts, including adoption, advocacy, renewal, and expansion.
•Build account growth by understanding customer objectives, identifying expansion opportunities, and partnering with the account team to renew and grow accounts.
•Use data and analytics to demonstrate Canva ROI and influence customer decision-making through data storytelling.
•Proactively manage risks by tracking budget cycles, leadership changes, and fiscal-year timing to forecast renewals accurately.
•Develop Canva platform expertise and coordinate with cross-functional teams to identify product improvements and keep customers up to date on new features and offerings.

Key Requirements

•3+ years as a Customer Success Manager in B2B SaaS, owning a book of business and meeting or exceeding renewal and expansion targets.
•Commercially minded approach: manage revenue outcomes by identifying growth levers and negotiating strategically.
•Consultative, strategic style that connects product value to business outcomes and positions you as a trusted partner.
•Strong relationship-building skills, including multi-threading across complex organizations and credibility with senior stakeholders.
•Ability to use data and analytics to tell compelling stories that influence customer decision-makers and internal stakeholders.

Experience:3+ yearsB2B SaaSPublic sectorReal estateHigher education

Skills:Commercial mindsetConsultative communicationRelationship buildingData storytellingBias for action

Languages:English

Company Brief

Canva

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Surry Hills, New South Wales, Australia

Founded: 2012

Glassdoor: 3.9

Website LinkedIn Glassdoor