Account Manager (London)

Fresha
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Problem-solving","Adaptability","Initiative","Relationship building"]

Build and grow relationships with a portfolio of partners for the Fresha platform, reporting to the Account Manager Team Lead. Drive monetisation and revenue growth by engaging, educating, and converting partners—particularly to Fresha’s payments solution—while optimizing marketplace listing content and availability for conversions. Collaborate with Sales, Onboarding, and Product teams, provide product feedback, and use consultative techniques to upsell and cross-sell.

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FursaFursa
Fresha
Fresha
2 months ago

Account Manager (London)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Build and grow relationships with a portfolio of partners for the Fresha platform, reporting to the Account Manager Team Lead. Drive monetisation and revenue growth by engaging, educating, and converting partners—particularly to Fresha’s payments solution—while optimizing marketplace listing content and availability for conversions. Collaborate with Sales, Onboarding, and Product teams, provide product feedback, and use consultative techniques to upsell and cross-sell.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet KPIs for monetisation and revenue growth by proactively engaging with and educating partners on the Fresha platform value.
  • •Introduce, educate, and convert partners to Fresha’s payments solution through the sales cycle.
  • •Optimize marketplace listing content and availability competitiveness to maximize conversions.
  • •Advise partners on suitable product selection and support product adoption through dedicated advisory and partner relationships.
  • •Use consultative sales techniques to understand partner needs and upsell/cross-sell the Fresha Platform, collaborating with Sales/Onboarding and providing product feedback.

Key Requirements

  • •3+ years experience delivering commercial outcomes in an Account Management role.
  • •Demonstrated ability to close deals, negotiate, and convert opportunities.
  • •Proven experience using and analyzing data and reporting to improve commercial outcomes.
  • •Excellent written, verbal, and presentation skills, with strong communication.
  • •Experience in an outbound call environment or related sales position preferred.
Experience:3+ years
Skills:CommunicationProblem-solvingAdaptabilityInitiativeRelationship building
Languages:English
Tech Stack:AIInstagramFacebookGoogle

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn